Sunday, May 07, 2006

Feedback - the breakfast of champions

Feedback - the very word can strike fear into the hearts of most of us. I'm willing to bet it brings you to a cold-sweat just the way it does for me. It's an unfortunate thing because correctly timed and delivered feedback is one of the best performance enhancers around (Sorry Barry Bonds, you should have tried this before experimenting!)

The reason so many of us dread feedback is that it is too often done wrong and almost always focused on something we didn't do well. There is another side to feedback - positive - though many managers seen to have forgetten that it exists. Positive feedback should be seen as part of the reward for doing something right. I don't want to oversimplify and bring in the Pavlov's dogs example, but when we get rewarded for behaviors, we are much more likely to repeat those successful behaviors.... seems like such a simple concept - too bad we seem to ignore it.

Even the downside of feedback is good stuff for us if timed and delivered properly. One of the best examples of how to deliver feedback comes from one of my favorite podcasts; Manager Tools. The guys who run this podcast really "get it". They have a simple and very effective approach to giving feedback that works for positive as well as negative feedback. The real beauty of this model is that if you follow it with your team as part of the normal course of business, you will find that they accept, and even seek feedback to ensure they are on track and delivering great results.


Go check out "Mananger Tools" and listen to their podcasts on feedback then start using their techniques today. It may not be comfortable at first, but neither climbing a mountain - it's tough work and it's often not pretty, but the benefits you'll reap will make it all worthwhile. Carry on!

1 comment:

Propecia Online said...

Feedback is the food of all the different tasks we perform because it let us realize if we are doing the things right or not.